REFUNDS, RESCHEDULING AND CANCELLATIONS
REFUND POLICY
TREATMENT
You acknowledge and agrees that:
- unless directed otherwise, you are required to book your Treatment in advance via Element Health Centres’ third party booking platform;
- you will have a guaranteed reserved spot on a particular time and day for the Treatment that you have booked for;
- if you arrive to a booked Treatment at the end of your Booking time allotment or fail to attend at all, your Treatment will be considered missed and in such case will not be entitled to a refund or credit of the value of the Treatment.
You acknowledge and agree:
- that the Fees for Treatments are non-refundable for change of mind; and
- that no refund will be given where a Treatment is unused or missed by you.
RESCHEDULING AND CANCELLATIONS
- We may need to reschedule our Treatment or limit the availability of our facilities on a temporary basis at any time, including as a result of any decision of a government authority in relation to COVID-19 or any threat of COVID-19 beyond our reasonable control; for the purposes of repairs, cleaning, maintenance, private functions or public holidays. We will notify you as soon as possible if it needs to reschedule a booked Treatment (Notification).
- Where you have made a Booking for a Treatment, you may request to cancel or reschedule no later than 24 hours before the Treatment start time, upon which we will consider such request in our discretion.
Please see our full terms and conditions for further information.